IT professionals should embrace SaaS and cloud computing because they deliver tangible, measurable business benefits to organizations of all sizes. IT departments are relieved... »
Customer Service
eBay Seller Release: Behind the Scenes
All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications... »
VIDEO: Andrew Chase talks from eBay Customer Service Center
The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar... »
eBay “Seller Release” Announces Fee Changes, Stores Subscription Packages & Buyer Protection
eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com. »
eBay Improves on Top 20 NRF Ranking for Customer Service in 2009
According to the fifth annual NRF Foundation/American Express Customers’ Choice survey, eBay is ranked #12 overall for customer service in 2009 (up 2 from #14 in 2008). The NRF Foundation/American Express 2009 Customer Service survey was designed to gauge consumer attitudes toward retailers’ customer service and to provide a listing of the top customer service... »
Gmail as good customer relationship management (CRM) tool for ecommerce website
Do you know good customer relationship management tool can be free? Introducing Gmail as the powerful tool that will meet most of your business needs. It basically has 5 useful features that are suitable for CRM tool. (1) All conversation are threaded. For every email of same subject by your customer and you will be threaded... »
Ways to implement good customer support infrastructure
I have a client who has set up an eCommerce website and was asking me some advice on setting up good customer support for his business. I basically provide him 3 important infrustructure for his business: 1. Standard Email System 2. Instant Chatting System 3. Phone Support However, I have told him the above system that I am going... »
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