Tag Archive

Gmail as good customer relationship management (CRM) tool for ecommerce website

By Jane Lee

Do you know good customer relationship management tool can be free? Introducing Gmail as the powerful tool that will meet most of your business needs. It basically has 5 useful features that are suitable for CRM tool. (1) All conversation are threaded. For every email of same subject by your customer and you will be threaded... »

Ways to implement good customer support infrastructure

By admin

I have a client who has set up an eCommerce website and was asking me some advice on setting up good customer support for his business. I basically provide him 3 important infrustructure for his business: 1. Standard Email System 2. Instant Chatting System 3. Phone Support However, I have told him the above system that I am going... »